Category Archives: human resources

If only everyone else was more candid, I would be too…

As a leader if you’ve waiting for everyone else to start modelling candour and authenticity, it might be a while. Our jobs as leaders is to model the behaviours we’d like to see demonstrated by our boss, our direct reports, and our peers.

Being candid and authentic means taking a risk to say what’s true for you, even though your opinion may not match up with the rest of the people in the room. This takes courage.  There’s a great line in the movie We Three Kings, that demonstrates this: George Clooney says, “courage isn’t what you need, courage is what you get as a result of taking a risk.” This applies 100% to candour.

Here’s what I’ve seen when teams try out candour as a new behaviour particularly during strategic planning experiences:

  • people respond by saying, “wow, I was thinking something similar but didn’t have the guts to say it out loud.”
  • other people respond to candour with comments like, “I’m so glad you had the courage to say that. I didn’t realize a lot of the facts you brought up and how passionate you are about them.”
  • teams finally talk about the “real stuff” that’s going on
  • the strategic plan ends up being far more engaging and the level of alignment around the plan just up
  • there’s an increase in ideological conflict as more conflicting ideas on what’s right for the company/organization/team come to light (a very good thing)
  • peoples true passions and excitement come alive around the key issues, opportunities, and challenges, your team is facing

If any of these sound like outcomes you’re looking for then the next step is to take a risk, experience your courage, and demonstrate to your team that you are willing to be authentic, candid, and say what’s true for you.

What’s your experience been around candour?

Corporate Culture: The Clover Food Lab Story

Image

Business in Vancouver, Ask the Expert: How do I turn my managers into leaders?

The key to helping turn managers into leaders is to ensure the process you use is simple and easy to implement; you can always layer on complexity later. Here’s a five-step approach for starting down the path of developing your managers into leaders:

Continue reading

BIV Boardroom Strategy: Stocking your arsenal to win the war for talent

A 1997 McKinsey and Company survey coined the phrase “the war for talent.” It forecast a two- decade demographically fuelled net reduction in talent in the workforce due to baby boomers retiring.

The recent recession slowed that war, as boomers planning to retire saw their RRSPs, investments and pensions take a massive hit. As these investments begin to recover to pre-September 2008 levels, it’s again becoming attractive for boomers to consider retirement or early retirement.

“There can be as much as a 10- to 15-year experience gap between retiring leaders and high potentials.”

Continue reading

Influencing Corporate Culture

I’ve spoken to a number of executives lately who are concerned about their corporate culture and who want to know the key areas for leveraging change. Here are four areas that influence culture directly and are in your control as an executive team:

  1. What behaviours we allow (we teach people what okay and not okay)
  2. What we reward (monetarily or through praise, promotion, and recognition)
  3. Who we hire, what we look for when we hire, and who we help “exit” the business
  4. The visible behaviours of the executive team we demonstrate to the rest of the company

Leadership Minute: Clearing Conflicts as They Arise

Leadership Minute: Annual Performance Reviews

Leading up

One of the challenges of being a good leader is understanding how to lead up and provide appropriate feedback to your leader while at the same time finding ways for your team to provide you feedback.

Here are three questions you can answer for your leader and ask of your direct reports:

  1. What am I doing too much off?
  2. What am I not doing enough of?
  3. What am I doing that is just right for you?

Whether in an annual review setting, quarterly check-ins, or more frequently, asking and answering these three simple questions is a quick and easy way to provide and receive feedback.

Ensuring success when transitioning into a new role

As a leader with ambition one thing you will being doing a lot of in your career is dealing with transition: being promoted into new roles with greater responsibility and similarly promoting star performers who report to you into new roles. When you consider that the average leader, rising through the ranks of a large company, will be in transition to a new role every four years and those who are marked as “high potentials” will be transitioning about every 2 1/2 years, it leads to a situation in which over half the organizations leaders being in transition at any one point.

So here’s my question for you: when’s the last time anyone received any guidance, coaching, training, or development around what success looks like through transition? The answer is very rare to never.

The best guide available on the market today to help you build a plan for success through transition is The First 90 Days by Michael Watkins. In this blog post I’m going to highlight the fundamental concept for transition that is the foundation for success: understanding expectations upfront.

Time and time again, when researched, the number one reason that people leave their roles for another division or company is that they have had a fundamental breakdown in their relationship with their boss. Since most transitions to new roles involve a change of boss as well, or at minimum at shift in the way you interact, it’s critical to setup a series of conversations upfront to align your expectations and your bosses expectations.

Here are the five conversations:

  1. Situational diagnosis: this conversation is about the overall current situation and how you and your boss view the opportunity and challenges as they stand today. Is this an overall to a division, a start-up, a shift in focus, or simply maintaining the success the division has experienced so far?
  2. Expectations: what does success look like from your bosses perspective? What time frame, metrics, and subjective means are you being judged by? This may require some negotiation to ensure you are aligned on the definition of success.
  3. Communication Style: How, what, when, and where are the two of you going to communicate to ensure that your interactions are efficient, timely, and effective?
  4. Resources: What funding, personnel, and overall support (communication, political, structural, etc.) do you need?
  5. Personal Development: How will this role contribute to your personal development? What areas does your boss feel need the most shoring up or improvement? Which strengths is your boss relying on you to demonstrate in this role?

I’ve spoken above in the context of the new leader asking his/her boss these questions and yet at the same time, as the boss, you are responsible for supporting your team to success so each of these conversations is equally helpful to you.

The first three months of any new role are critical to your long term success. By negotiating with your boss through the questions above you increase you chance for success considerably.

Good, bad, or ugly, I’m interested to hear your stories about transition. What’s worked well, what do you wish you would have done differently, and what did you learn? Click the comment button above below the title of the article.

From Manager to Leadership: building your Leadership Roadmap

Here’s a question I get asked fairly often: how can I move from being a manager to truly becoming a leader? It turns out that the answer is “it’s a journey; one you can start right now.”

The journey becomes more focused as a result of having a roadmap to follow to help you understand if you’re on track and making progress. The roadmap starts with a destination in mind and that destination is not obvious “title-based approach.”

Here’s a step by step process for helping you create your own leadership roadmap:

Step 1 – One perspective on the difference between managers and leaders is that managers manage tasks and projects while leaders inspire, guide, mentor, and coach their teams. The reality is the key difference is actually in the eyes of the followers. It turns out the perception of followers plays a big role in developing as a leader: if followers aren’t willing to be led then you will have no one to lead. This understanding is the first step.

Step 2 – Once you understand the role perception management plays in leadership it’s time to consider what leadership outcome you are striving to achieve. Your Leadership Vision is the “what and where” of your leadership journey: where do you want to end up and what will you do when you get there? As Cheshire Cat said to Alice, “if you don’t know where you’re going then any road will take you there!” This vision can be a role or position within a company or organization or it can be what you will be able to accomplish as a result of your leadership journey.

Step 3 – Now that you have your Vision, your what and where, it’s time to consider the how: your Leadership Core Purpose. Your core purpose is the underlying values, attitudes, and beliefs that drive your behaviours and actions towards my leadership vision. One question to help you determine is, “if we asked your followers how they would describe your strengths as a leader, what would they say?”

Step 4 – Now that you are clear on your destination and know how you are going to get there we need to understand where you are today. Draw a line down the center of a page and on the left side write a list of your leadership strengths both behavioural and skill/role related. On the right side of the page write a list of the areas you need to get stronger at that are consistent with your vision and core purpose.

Step 5 – Next to each area that requires improvement and each strength that needs to be maximized write a direction action you can take is year to move your closer towards your leadership vision. These actions can vary from reading, to taking courses, attending webinars, joining peer-groups, getting coaching, finding a mentor, finding opportunities to take on leadership roles outside of work (in my experience chairing a volunteer board is an amazing way to grow your leadership abilities), etc.

Step 6 – Now that you have actions setup it’s time to put some accountability into place. Create due dates and first steps for each of the actions. Then select an Accountability Buddy who can support you on your Leadership Roadmap, hold you accountable, and provide feedback and shared experiences when you feel stuck or at a crossroads.

Step 7 – Each quarter setup a review, evaluate, and revise session for yourself to see what progress you’ve made, what’s working, what’s not working, what’s missing, and what you can celebrate.

After reading this you may be thinking that the journey of a leader is more than an outer, visible journey, it’s a blend of the outer and an inner journey. If you have read the autobiographies of great leaders you already know how much of their focus is becoming a great leader was on self-reflection and discovery. This is the inner journey that is woven like a ribbon through the Leadership Roadmap. Think of it as your own personal iceberg: so much of the real weight is hidden below the surface and forms the true stability and power behind the iceberg.

I’m interested to hear about your personal journey as a leader. Please add a comment to this blog post so we turn this monologue into a dialogue.