Tag Archives: emotional intelligence

Why most leadership development initiatives fail.

Over the past ten years we’ve had the opportunity to work with well 1,000+ executives and CEOs, focused on helping them becoming better leaders, strategists, and visionaries. In that time I’ve seen the aftermath of many failed leadership development initiatives, that we’ve been called in to fix or replace, and they seem to carry a number of similarities. If you’re a CEO, VP HR, or Director of Leadership Development, I think you’ll find this helpful.  Here is a list of the reasons that most leadership development (LD) initiatives fail:

  1. They ignore reality. Good, bad, or ugly, there is a style of leadership that is accepted in your company right now. It’s been woven in to the fabric of the organization until it became the unwritten rule of “how you lead here.” Ignoring the fact that most people don’t look down the organization for tips on leadership they look up, and hoping that by training the “up and comers” below the exec team to behave differently than the exec team does simply doesn’t work. People turn off the volume and watch the video: how are leaders acting in this company so I know how to act like them so one day I can become an exec too. We call it the Video Test. If the senior team doesn’t understand, promote, and clearly demonstrate the behaviours that you are hoping to teach your up and coming high potentials (hi-po’s) then it’s really just paying lip service to leadership.
  2. There’s no connection to the business. Teaching leaders how to lead without showing them the direct connection to the actual situations and circumstances that they are going to run into in your business is leaving out a very crucial step. Making the connection from behaviour to situation to outcome to success based on actual circumstances that occur today in the business or occur frequently in their day-to-day roles is one of the most effective ways to ingrain an approach.
  3. We’ll do it in-house “through HR.” Most HR departments are not equipped to handle facilitation of leadership development programs in-house. It’s not their expertise, they are usually understaffed, and this is the core capability of the company. The most effective way (yes, I know, I’m biased, tough – it’s true), to implement a proper program is to work with an external leadership development partner who is willing to take the time and energy to understand what success looks like for you and the business, and design something that fits your situation (run away fast if they have the solution already built – your business is unique, you deserve a unique solution).
  4. It’s event driven. Holding an annual leadership retreat or semi-annual “learning event” means that for about one month after the event you’ll see some faint signs (usually in the form of terminology from the event) leaking out. After that it’s back to business as usual. The only way adults can actually their behaviour is to: see a model of what world-class behaviour in this area looks like, immerse themselves in learning in a practical way how to change their behaviour, and have the opportunity to revisit the learning on a frequent basis.
  5. Stick it in the LMS (Learning Management System). Right and magically everyone will find it since they spent the majority of their day surfing your corporate intranet looking for learning opportunities (is the sarcasm too light?). Leadership development is something that people need to be invited to participate in in a tangile way. Whether it’s live, on a webinar, a coaching call, whatever, the point is you engage them, not the other way around.
  6. They used an elementary school approach. Remember when you were in elementary school and your teacher was the expert and she told you how to do stuff that you weren’t sure you’d ever use again and that’s how you learned.  Well that’s called pedagogy. There are some things missing from that experience for adults: no control over the learning, no feedback to the person helping me learn, no connection to my reality, and no practical application right now. Adults require interactive, experiential learning where the “teacher” is really facilitating the learning process by bringing forward new concepts in a way that allows the learners to try them out.

If you’re not sure where to get started but you know you need to do something about developing stronger culture of leadership in your business here’s the best ways to begin:

  1. Write a list of all of the leadership behaviours that you don’t like that are going on in your company today.
  2. Take that list and write what the opposite, positive behaviour would look like.
  3. Think one year down the road and ask yourself this question, “what would substantial progress look like for us?”
  4. Interview your executive team and ask them one question, “what are the core leadership abilities that we need to foster in this organization to help us compete in the business over the next 1-5 years?”

Webinar: Leadership Lives in Turbulent Times

Link to the recorded presentation:webinar

http://tinyurl.com/mjdrn2

Books I mentioned:
Good to Great by Jim Collins
Eighth Habit by Stephen Covey
Winning by Jack & Suzie Welch

Link to our website:

http://www.virtusinc.com

The Video Test for Leadership

Leadership is about doing not about “saying.”  No matter what you believe your capacity for leadership is the reality lies within the feedback you get from your team.

As the old saying goes, it’s not what you say, it’s what you do.  At ViRTUS we call this the Video Test: people turn down the volume on what you’re saying and simply watch your actions.  If your behaviours don’t match what you espouse you’ll be seen as inconsistent and in leadership inconsistency leads to a breakdown in trust.  Trust is the very foundation of any successful relationship.

If you realize that some of your actions aren’t fitting what you know and say about your leadership style you might be wondering what to do next.  If so, watch this quick video for the easiest way I know how to start back on the right path.

Results-focused CEOs outperform high EI CEOs

Brad Smart, co-author of the book Topgrading, has written a fascinating blog post that references two new studies which seem to somewhat contradict what the HR community has been saying with respect to results-focused CEOs and high emotional intelligence CEOs and the connection to company performance: “University of Chicago researchers studied 225 CEOs assessed with Topgrading methods, and found that CEOs who were extremely results-oriented delivered much better financial results than CEOs high in Emotional Intelligence.”

Apparently the results point to a “disproportionate emphasis” on EI vs results orientation in the hiring process.

The CEOs we’ve worked with over the past 10 years at ViRTUS who have the highest performance and the lowest senior rank turnover consistently show a blend of results focus and strong emotional intelligence (which they are consciously developing).

What has your experience been with your CEO?

How to Know if You’re a Great Leader?

Not sure if your leadership abilities are up to par? Why not ask your direct reports?

Social Intelligence: The New Science of Human Relationships

Daniel Goleman, author of the book Working with Emotional Intelligence, speaks at Google about his research into our social intelligence and it’s effects on human relationships.

It’s about an hour long so if you’d prefer to read the key points here they are:

Research into the difference between star performers and average performers in the Tech sector has shown six key factors which differentiate them.  Stars performers…

  1. have a singular drive to achieve, a high internal success metric, and they like to keep score
  2. are strong influencers, are able to form persuasive arguments, and can easily taylor their presentations to the audience based on how they are responding
  3. show strong pattern recognition – the ability to uncover the underlying problems and connections
  4. are good at analysis – understanding the scope of a problem and being about to break it down
  5. tend to take on challenges without being asked
  6. are self-confident and enjoy the freedom and autonomy to act

Points 1, 2, 5, & 6 are connected to emotional intelligence while points 3 & 4 have to do with their cognitive abilities.

Goleman went into further detail about the functional ways that the emotional intelligence is affecting us in our day-to-day lives:

  1. Self-awareness – when we have a thought our emotional centers help us to determine between alternatives through our experience.  This is important in decisions that require ethics or integrity in that the decision is based on our “gut feeling.”
  2. Managing Emotions (Self-regulation) – not managing all of our emotions, strictly the ones that are crippling, destructive, and inhibiting. The ability to manage our emotions connects directly to our motivations (delayed gratification being a strong example).  This also affects our ability to learn as it is dependent on the brain’s ability to concentrate which is very difficult when we are consumed with disturbing emotions
  3. &  4. Empathy & Social Skills – it turns out that our brains are wired to connect with the social brain of others in interactions; there is an emotional subtext to every human interaction.  One study showed that effective leaders laugh three times more in interactions with their direct reports when compared to ineffective leaders.

Here is a quick rundown of the five areas of Emotional Intelligence:

  1. Self-awareness: knowing what we are feeling in the moment and using those preferences to guide our decision making; having a realistic assessment of our own abilities and a well-grounded sense of self-confidence
  2. Self-regulation: Handling our emotions so that they facilitate rather than interfere with the task at hand; being conscientious and delaying gratification to pursue goals; recovering well from emotional distress
  3. Motivation: Using our deepest preferences to move and guide us toward our goals, to help us take initiative and strive to improve and to persevere in the face of setbacks and frustrations
  4. Empathy: Sensing what people are feeling, being able to take their perspective, and cultivating rapport and attunement with a broad diversity of people.
  5. Social Skills/Awareness of Others: Handling emotions in relationships well and accurately reading social situations and networks; interacting smoothly using these skills to persuade and lead, negotiate and settle disputes, for cooperation and teamwork.